FAQ
How do I book gear?
On the website, choose the model, your pickup date and the number of days, add it to your reservation list, fill in your contact details and tap “Book on WhatsApp” to send us the message. Our staff will contact you once availability is confirmed. Your booking is confirmed once the rental is paid (gear is held on a “first paid, first confirmed” basis).
How are rental days counted?
We count from your pickup time, with every 24 hours as 1 day. If you are not sure how to count it, just send your planned pickup and return times to our online customer service and we will work out the rental period for you.
Where do I pick up and return the gear? What are the options?
・Pick up and return in person: 19/F, Man Shing Centre, 426 Shanghai Street, Mong Kok (EASY-TRADE) ・SF Express: phones and action cameras only. You can return the gear to the shop in person or send it back by SF Express at your own cost (postage and shipping risk for the return are borne by you).
Do I have to pick up or return the gear in person?
・With the deposit plan: a friend or relative can pick up or return the gear for you. ・With the no-deposit plan: the renter must come in person and show their original Hong Kong ID card for checking on the spot.
How can I get the no-deposit offer?
Before pickup, the renter must have customer service review these 4 items: ・A copy of your Hong Kong ID card (you may add a watermark) ・A copy of a valid student card ・Your personal Instagram (IG) account ・A copy of the ticket for a concert or event held during the rental period *If these are not sent in time or the review is not passed, the order switches to the deposit plan automatically.
How do I pay the deposit, and when is it returned?
Pay the deposit at pickup. Only FPS or Alipay is accepted on the spot. Once the gear is returned and checked with no damage, missing parts or faults, the full deposit is returned the same day.
Can I cancel or reschedule after paying?
Once the rental is paid, we can't offer refunds, cancellations, rescheduling or a change of model (including event cancellations or personal reasons). The only exception: if the Hong Kong Observatory hoists Signal No. 8 or above on pickup day, you can reschedule once for free.
Can I extend the rental at short notice?
Yes! As long as no one else has booked the gear for the following days, we can extend your rental. Please contact our online customer service as early as you can to check availability.
Can I take the gear abroad, for example to an overseas concert?
Yes! All our gear can be taken abroad for travel or overseas events, with no overseas surcharge at all.
What if I damage, scratch or lose the gear during the rental?
Contact us right away and tell us what happened. Please don't try to repair it yourself or hide it. Damage, scratches or loss are charged at the actual repair cost or the replacement price of the gear (scratches may incur a cosmetic repair fee).